1. How is my order shipped?

2. How soon will I receive my order?

3. Is it safe to order online at Best-Gormet-Chocolate?

4. Can I pay by check, money order or PayPal?

5. Do you resell my personal information?

6. What is your return policy?

7. Do you ship to hospitals?

8. Why was my credit card declined? or Why won't my order go through?

9. Do I have to pay sales tax?

10. Why didn't I get an order confirmation? Where is my tracking number? Where is my order?

11. I think my package is lost, what should I do?

12. Does Best-Gourmet-Chocolate.com have a catalog of all the products you sell?

13. Do you manufacture these chocolates?

14. Who is Rose City Chocolatier?

15. What is Vegan Chocolate?

How is my order shipped?

Orders are shipped via US Postal Service Priority Mail unless otherwise specified.  We may also elect to ship UPS ground - depending on where the package is being shipped.  This is the FREE standard shipping.  You also have the option to select Next Day which is generally DHL. When selecting DHL we can only deliver to a street address, No PO Boxes or APO addresses please. 

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How soon will I receive my order?

We do everything we can but cannot guarantee that we will ship orders the same business day.  Generally if the order is in by 10:00 AM EST, it will be shipped the same day. However, please allow 24 - 48 hours to process.  Standard USPS mail takes approx. 3-4 business days.  See the UPS map below for UPS ground shipping times.

To ensure a specific delivery date, please select Next Day - also please add a note to the comments letting us know that delivery date is critical.  Orders must arrive before 10:00 AM EST to ensure on time delivery.
During the warm summer months we may not be able to ensure specific delivery dates. This is because we can generally ship only Monday - Wednesday. Shipments cannot sit in the shippers warehouse over the weekend or the chocolate will melt.
Please keep in mind that Next Day delivery means 1 business day from the day the order is shipped, not the date you place the order.

UPS Ground Estimated Shipping Time Map

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Is it safe to order online at Best-Gourmet-Chocolate?

It is perfectly safe. At Best-Gourmet-Chocolate.com security and privacy are of utmost importance. We use a state of the art secure web server and adhere to strict privacy guidelines.  Actually, online credit card orders may be the safest way to place an order because in most cases your information is not seen by anyone. It's automatic and faster.

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Can I pay by check, money order or PayPal?

We currently use PayPal as our secure processor. You can pay with your PayPal account or by Credit Card - You don't even need a PayPal account. If you are still unsure or don't have a credit card we also provide phone or regular mail check /money order payment.  While we don't have dedicated agents to take orders over the phone you are welcome to call our toll free number 877-762-9321 to place your order.

If you wish to order by regular mail with a check or money order, just print out the shopping cart page and send it along with your payment. In order to reduce fraud, payments by check will be delayed until the check has cleared the bank.  This could be up to 30 days. Checks and money orders should be made payable to "RNC Web Enterprises"  and are accepted in US Dollars only.

We do NOT accept orders by email.  NEVER send your credit card information by email.  It is not secure!

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Do you resell my personal information?

We guarantee to never sell, rent or transmit your personal information to any
third party. Please review our Privacy Statement for more information.

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What is your return policy?

Because our chocolates are food products, we do not except returned products. ALL SALES ARE FINAL. If your product arrived damaged during shipment, please let us know and we will fix it. PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR MELTED CHOCOLATE AND WE WILL NOT ISSUE A REFUND FOR MELTED CHOCOLATE. IF YOU ARE SHIPPING TO A WARM ADDRESS, PLEASE SELECT NEXT DAY WITH COLD PACK.

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Do you ship to hospitals?

Deliveries to hospitals are not recommended. Since hospital deliveries normally go to a general receiving department and then get routed to the patient's room, we do not guarantee hospital deliveries. Sorry, no refunds will be given if the patient checks out or cannot be located. Therefore if you place your order with a hospital delivery address, we will assume you have taken all this into account and will ship your order per your request.

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Why was my credit card declined? or Why won't my order go through?

Credit card orders are placed through our secure server in real time.  The payment information is sent to our merchant account and processed immediately.  If the credit card is declined you have an option to re-enter the information or select a different card.

There are several reasons your card may be declined. In most cases it is because the Billing Address you entered does not match what the bank has on file. Your Billing Address is the address your credit card statement is sent to.  This verification system protects you against credit card fraud.  Sometimes the internet is slow and the transaction is not completed in time.  If that happens, try waiting a few minutes and sending the order again making sure you check the following.

1.  Make sure you check the correct card - Master Card or Visa

2.  Make sure the Billing Address you enter is the same as the address that your bill is sent to.

3.  Enter your credit card number without spaces or dashes.

4.  You may also enter a different credit card number.

In a small number of cases the issuing bank does not provide AVS information the system needs to confirm the validity of the card.  If this is the case, you MUST use another card - resubmitting 10 times will not work.

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Do I have to pay sales tax?

Only orders shipped to Texas are charged sales tax.  By state law chocolate is considered a non food item and is subject to state sales tax.

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Why didn't I get an order confirmation? Where is my tracking number? Where is my order?

In order to get an order confirmation, you must supply us with a valid, working email address.  All successful orders are sent an automatic email confirmation by our secure server using the email provided during the checkout process.  If you selected UPS as the delivery, you will receive another email once the order is shipped giving you the tracking number.  FREE Shipping orders are updated online and may be tracked using the order number you received when placing your order.

 On the rare occasions when there is a problem or question with your order, you would be contacted by email, and we would await your response.  Email is the main method of contact and having accurate information is essential to providing you with the best service possible.  Remember, your information is kept private.

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I think my package is lost, what should I do?

Best-Gourmet-Chocolate does not assume responsibility for lost orders.  In the event that an order is lost en route, please email Customer Service at rncweb@comcast.net.  Depending on the shipping method we will file a claim and are required to wait for the claim to be processed to send replacement items.  This process can take up to 2 weeks.

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Does Best-Gourmet-Chocolate.com have a catalog of all the products you sell?

No, we currently do not have a printed catalog. 

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Do you manufacture these chocolates?

No, we at do not manufacture any products. Best-Gourmet-Chocolate.com is not responsible for any claims made by the manufacturer, label misprints, or any negative effects caused by the use of these products. We have selected Rose City Chocolatier for many of our products.

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Who is Rose City Chocolatier?

Rose City Chocolatier was founded in a town famous for its rose gardeners. Rose City chocolates are created with the same care and attention it takes to grow the finest roses. These chocolates are made by a small family owned chocolatier in northern Belgium.

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What is Vegan Chocolate?

Vegan chocolates are made without any animal products at all. Additionally all of the sugar used in manufacturing these chocolates is processed from the sugar beet. There are no animal products used in processing or filtering the sugar.

Some white sugars are processed with bone char which is made from the bones of cows. It is sometimes used to whiten the sugar. The sugar in our vegan chocolates is made from the sugar beet and does not involve the use of bone char. Please refer to The Great Sugar Debate: Is it vegan?

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